Shipping
What are my shipping options?
Please see below for a complete list of available shipping options to ACME USA customers in the contiguous United States. UPS Standard5-7 business days. Canada Post Expedited Parcel USA4 to 7 business days. UPS Worldwide Expedited2-5 business days. D
How long does shipping take?
We strive to process all orders within 24-48 hours of the time they are placed, and our long-standing partnership with UPS and DHL facilitates a quick and efficient cross-border process. Our goal is to get your shipment delivered to you within 5-7 bu
How do I track my shipment?
Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to the carrier's page. Click on the tracking number link or enter the tracking number i
Do you ship ACME products outside of North America?
We do offer shipping of ACME products to some regions outside of the contiguous United States and Canada. If we are unable to ship to your location, you will be notified during checkout. Please note that we are unable to extend a warranty to any orde
My shipment was delivered but I don't have it – what do I do?
First, ensure that all details in your delivery address are correct and that the appropriate delivery instructions are made available (if necessary). If no one was home at the time of delivery, the carrier will leave the package in a safe location or
Some items from my order arrived damaged – what do I do?
While we do our best to properly secure and package ceramics to survive the journey to you, damages in transit can occur. If you discover that one or more items in your order have arrived damaged, reach out as soon as possible to acme@eightouncecoffe
Do you allow freight forwarding?
Due to our distributor agreements, we are unable to permit Freight Forwarding of any of the brands we carry. This policy is also meant to protect our customers, as all warranties are voided in the event that products become damaged in freight forward