Orders & Pricing
How do I cancel my order?
If you would like to cancel your order, please reach out as soon as possible to [email protected] with your order number (i.e., ACME_12345) and we will do our best to assist you. If your order has not yet been shipped, we will help you cancel
Can I edit or add to my order?
If you need to add, edit, or remove something from your order after it has already been placed, please contact [email protected] with your order number (i.e., ACME_12345). If you wish to add an item to your order within 24 hours, we will provi
I received the wrong item in my order – what do I do?
If you discover that the wrong item has been shipped, or notice a missing item, please reach out as soon as possible to [email protected] with your order number (i.e., ACME_12345), an image of the incorrect item, and an image of your packing s
Are import fees included in the price?
All ACME orders ship from our warehouse in Alberta, Canada, and must cross the U.S. border. As of early 2025, due to the implementation of new U.S. tariffs, we are regretfully no longer able to absorb the cost of importing ACME products into the Unit